FAQ
Welcome to the Anuju Help Center! Below are answers to some of the most commonly asked questions about our services, including flights, hotels, tours, car rentals, and visa assistance. If you need more help, don’t hesitate to contact us at info@anuju.com or via WhatsApp.
🌍 General
Q1: What is Anuju?
Anuju is a full-service online travel agency offering flight bookings, hotel reservations, tour packages, car rentals, and visa assistance. We are proudly African-owned and globally connected, helping travelers easily plan and book trips from Africa to anywhere in the world and vice versa.
Q2: Is Anuju a secure platform?
Yes. We use SSL encryption, secure payment gateways, and trusted third-party providers to ensure your data and transactions are safe.
Q3: How can I contact customer support?
You can reach us by email at info@anuju.com, call us in Nigeria at +234 201 700 4580, or in the U.S. at +1 404 282 0216.
✈️ Flights
Q4: Can I book international and domestic flights on Anuju?
Absolutely. We offer both local and international flight options from hundreds of airlines.
Q5: Can I change or cancel a flight after booking?
This depends on the airline's policy. Some tickets are flexible, while others are non-refundable. Check the fare rules at the time of booking or contact us for assistance.
Q6: What documents are required to book a flight?
You’ll need a valid ID (passport for international flights, government-issued ID for domestic), and occasionally, visa documents if applicable.
Q7: What is a PNR and where can I find it?
A PNR (Passenger Name Record) is a unique booking reference number used by airlines to identify your reservation. It’s provided in your confirmation email and can be used to check-in, manage your booking, or track your flight.
Q8: Can I add extra baggage to my booking?
Yes. You can either purchase additional baggage during the booking process or later through the airline's website using your PNR. Contact our support team for help.
Q9: Will Anuju check my visa requirements for international travel?
While we offer visa assistance services separately, it is your responsibility to ensure you meet all visa and entry requirements for your destination. We recommend confirming with the appropriate embassy or using our visa support services.
🏨 Hotels
Q10: How do I know the hotel I booked is legitimate?
We partner with verified global hotel suppliers and only list hotels from trusted sources. Customer reviews and hotel ratings are also available.
Q11: Can I request early check-in or late check-out?
Yes, but these requests are subject to availability and hotel approval. You can include requests in your booking notes or email us.
Q12: Are hotel bookings refundable?
Some hotels offer free cancellation, while others are non-refundable. Always check the cancellation policy before booking.
Q13: What happens if I need to cancel my hotel booking?
You can cancel your booking through your Anuju account or contact us for assistance. If your booking is refundable, you will receive a refund within 7–14 business days. Non-refundable bookings will not be eligible for a refund.
Q14: Can I modify the dates of my hotel stay?
In many cases, yes — but modifications are subject to availability and the hotel's policy. Contact us as early as possible to request changes.
Q15: Will I receive confirmation for my hotel booking?
Yes. A confirmation email with all booking details will be sent to you immediately after your booking is processed.
🌸 Tours & Activities
Q16: Do you offer guided tours or self-guided options?
We offer both. You can book guided group tours, private excursions, or self-paced activity passes depending on your destination.
Q17: Can I customize my tour itinerary?
Yes! We can help tailor a travel experience based on your preferences. Contact us directly for custom tour packages.
🚗 Car Rentals
Q18: What types of vehicles can I rent?
We offer a wide range — from economy cars to SUVs and luxury vehicles, depending on the city.
Q19: Do I need an international driver’s license?
In many countries, yes. However, local rules vary, so check with us or the rental company during booking.
Q20: Are there age restrictions for renting a car?
Most providers require drivers to be at least 21 years old. A young driver surcharge may apply if you’re under 25.
🌐 Visa Assistance
Q21: Do you help with visa applications?
Yes. We offer visa support services including appointment scheduling, documentation checks, and travel history guidance.
Q22: Can you guarantee my visa will be approved?
No. While we provide support to strengthen your application, final approval rests solely with the consulate or embassy.
Q23: What countries do you assist with visas for?
We assist with tourist and business visas for countries including the U.S., UK, Canada, Schengen Area, UAE, and more.
❓ Other Questions
Q24: What payment methods do you accept?
We accept debit/credit cards, local bank transfers, and mobile payments where supported.
Q25: Can I make bookings for someone else?
Yes, you can book for friends or family as long as their details match their travel documents.
Q26: How do I track my bookings or download invoices?
Log into your Anuju account to view all bookings, download receipts, or make changes.
Still have questions? Reach us at info@anuju.com — we’re here to help!
